Livestream FAQ

 

I've purchased tickets to the Stain stream(s). How do I watch it?

  • Click www.staindlive.com to log in to the account you created when checking out to watch the livestream. 
    • Live: It’s Been Awhile (From Foxwoods) debuts on May 1 at 5:00pm ET and will be available for replay until May 4 at 11:59 PM ET.
    • The 20th Anniversary Performance of Break The Cycle debuts on May 8 at 5:00pm ET and will be available for replay until May 11 at 11:59pm ET.
  • If you have not created an account, you can do so here with the email you used to place your order. Since this is a live event you will not be able to fast forward or rewind during the initial airing.
  • Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.

Can I buy tickets for my friends?

  • Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to http://sn.gl/livestream-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I watch the livestreams on my TV?

  • Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.
  • Chromecast instructions:
  • Apple TV instructions:
    • https://support.apple.com/en-us/HT204289
    • (use Safari, the Apple TV share will be on the player)
    • Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    • Please note that iOS devices cannot Cast directly from the web browser to Chromecast. Airplay is only available on certain devices. You can check system requirements here: https://support.apple.com/en-us/HT208728

Tell me more about the Virtual Meet & Greet!

  • Here is your chance to have a one-on-one virtual Meet & Greet with the entire band. VIP instruction will be sent via email to the address you provide at purchase no later than 24 hours before the event. If you do not receive this email 24 hours prior please email info@237global.com. Please note that solely you (and not 23/7 Global, the artist, and each of their respective affiliated entities and individuals) are responsible for ensuring that you have the technology, connection, and other hardware, software, or services necessary for you to participate in the Virtual VIP package. If you are disconnected before your Virtual VIP session ends, please contact info@237global.com so we can help resolve the situation. We reserve the right, in our sole discretion and without notice or liability to you or anyone else, to remove from the virtual experience any participant who behaves inappropriately. Virtual VIP experiences are able to be accessed from a mobile device as well as a laptop or desktop computer. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. Package items subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for shipping and individual contact requirements where applicable. 23/7 Global, the artist, and each of their respective affiliated parties and individuals are not responsible for outdated or inaccurate information provided by you. If you have any questions regarding your VIP package elements, or have not received your package information within 24 hours of the event date, please email info@237global.com. Please add info@237global.com to your email safe senders list to ensure receipt of all necessary VIP information.  All package elements will be rendered invalid if resold.
  • Eligibility
    You must be at least 13 years of age and must not have been previously suspended from or removed from access to our Services to use our Services. If you are under 18 years of age (or the age of legal majority where you live), you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian of a user under the age of 18 (or the age of legal majority), you agree to be fully responsible for the acts or omissions of such user in relation to our Services. If you use our Services on behalf of another person or entity, (a) all references to “you” throughout these Terms will include that person or entity, (b) you represent that you are authorized to accept these Terms on that person or entity’s behalf and (c) in the event you or the person or entity violates these Terms, the person or entity agrees to be responsible to us.

I have another question!

 

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

  • Mac OS X 10.6 or higher
  • Windows 7 or higher

Supported desktop browsers:

  • Google Chrome 45+
  • Mozilla Firefox 49+
  • Safari 10+
  • Microsoft Edge 15+

Supported mobile browsers:

  • Chrome 45+
  • Safari 10+ (iOS)

Internet Connection:

  • 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.

Not Supported: